Need Help?

If you have any questions or need help with your account, you may Contact Us to assist you.

Customer Care

EMAIL US:

customercare@lauramercier.ca

CALL US:

1-866-271-6363

HOURS:

Monday–Friday: 8am–9pm EST

Please note Customer Service is closed or may have abbreviated hours for the following holidays: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, and Christmas Day. Additional federal holiday closures may also apply.

Shipping Policy

Laura Mercier is pleased to offer FREE standard shipping* on orders of $35 or more.

Orders over $500 will require proof of age and will be sent directly to the post office for pickup. A delivery notice card will be left in the receivers mailbox with the pickup location.

SHIPPING TO BRITISH COLUMBIA: Due to heavy flooding, all deliveries to British Columbia are delayed up to 2 weeks and there will be additional delays for Merrit, Abbotsford, Yarrow, Chemainus, and Quilchena. However, there will be minimal delays for packages sent via Express Shipping within BC as this is an Air Service.

DELIVERY SERVICE BUSINESS DAYS SHIPPING COST
Canada Post Standard Shipping 7 - 14 days* $10.00 (FREE for $35+ orders)
Canada Post Express Shipping 1 - 3 days* $15.00

*Actual delivery time may vary and depends on shipping distance. Delivery to some remote addresses may require up to 2-3 additional days.

Please note that hazmat items such as fragrances, nail polishes, sunscreens, as well as some foundations must ship via standard ground.

At this time, we are unable to ship to any international locations and can only accept orders that are billed and shipped to locations within Canada. This excludes shipping to P.O. Boxes.

Need Help?

If you have any questions or need help with your account, you may Contact Us to assist you.

Customer Care

EMAIL US:

customercare@lauramercier.ca

CALL US:

1-866-271-6363

HOURS:

Monday–Friday: 8am–9pm EST

Please note Customer Service is closed or may have abbreviated hours for the following holidays: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, and Christmas Day. Additional federal holiday closures may also apply.