Need Help?

If you have any questions or need help with your account, you may Contact Us to assist you.

Customer Care

EMAIL US:

customercare@lauramercier.ca

CALL US:

1-866-271-6363

HOURS:

Monday–Friday: 8am–9pm EST

Please note Customer Service is closed or may have abbreviated hours for the following holidays: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, and Christmas Day. Additional federal holiday closures may also apply.

Frequently Asked Questions

Answers

01. Does Laura Mercier Cosmetics test on animals or are your products vegan?

Laura Mercier does not test on animals nor do we ask others to test on our behalf, except where required by law. Laura Mercier is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards.

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02. Do your products contain animal ingredients?

We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. We do use animal bi-products, such as lanolin and beeswax, in some of our products. For a complete list of ingredients for a product, please click on the ingredients tab on the product's detail page.

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03. Do you accept international orders?

We currently do not ship orders to locations outside of Canada. We also do not accept any credit cards drawn on banks outside of Canada.

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04. How can I get Laura Mercier samples?

You have the option to select 2 deluxe samples with every order on lauramercier.ca. We do not mail samples directly to customers. To test different colors on your skin, please contact your local Laura Mercier counter. See our Store Locations to find the counter nearest you.

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05. Where can I look up the ingredients for each product?

You can find the full list of ingredients for each Laura Mercier product on its respective product page on lauramercier.ca.

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06. What is your return policy?

We are committed to providing quality products to our customers. If you receive products from lauramercier.ca that do not meet your expectations, simply return the gently used products with the receipt within 30 days of purchase. When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will also not be accepted for refund. Processing time for returns takes up to 10 business days from the date the return is received at our facility. Shipping fees are non-refundable. Customers are responsible for all shipping fees associated with returns. We regret that we cannot make exchanges at this time.

Items purchased on lauramercier.ca cannot be returned or exchanged at retailers that sell Laura Mercier Cosmetics.

To process your return, please contact Customer Care at customercare@lauramercier.ca or via phone at 1-866-271-6363.

PLEASE NOTE: Only items purchased on lauramercier.ca will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.

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07. Do your products contain parabens?

Some Laura Mercier products do contain Parabens. Parabens are preservatives and have been commonly used in consumer products for many years. Paraben use in cosmetics is fully permitted by regulatory authorities in Japan, Asia, the US and Europe. Preservatives, including Parabens, are necessary in cosmetics to prevent product deterioration. They play an essential role in ensuring the quality of cosmetic products and the safety of the consumers who use them.

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8. Do you have products that contain talc?

Yes, some Laura Mercier products contain Talc. Talc is commonly used as an ingredient in not only cosmetics, but also pharmaceuticals and food products. For many years it has been used safely around the world.

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9. How can I order from Laura Mercier?

You can order from Laura Mercier by shopping online at www.lauramercier.ca.

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10. Are your products safe for pregnant women?

We take the safety of our products very seriously and are confident about the safety of the ingredients we use in our products. However, we recommend that you consult your physician to determine whether a product you are currently using is safe for you during pregnancy.

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11. Do you charge sales tax in my province/territory?

We are required by law to charge sales tax on all orders shipped within Canada. Sales tax is calculated and charged based on the province/territory of the shipping address. If you have any questions regarding sales tax, please call us at 1-866-271-6363 or e-mail us at customercare@lauramercier.ca.

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12. Are your products gluten free?

Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, we do not claim that any of our products are gluten free, as they are processed in manufacturing plants where products containing gluten ingredients are also made.

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13. How can I get an exclusive virtual consultation with Laura Mercier Artists?

Want a product or shade recommendation? Have a question about application, or the best formula for your complexion? Our Artists are always here for you. Schedule your exclusive consultation here.

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Need Help?

If you have any questions or need help with your account, you may Contact Us to assist you.

Customer Care

EMAIL US:

customercare@lauramercier.ca

CALL US:

1-866-271-6363

HOURS:

Monday–Friday: 8am–9pm EST

Please note Customer Service is closed or may have abbreviated hours for the following holidays: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, and Christmas Day. Additional federal holiday closures may also apply.