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Shipping & Return Policy

  1. SHIPPING
  2. RETURNS

All packages are shipped via Puralotor and a signature is not required upon delivery. Your billing and shipping address must be in Canada. 

Please make sure to provide accurate address information, including city, province and postal code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.

Please keep the following in mind:

  • We do not ship to P.O. Boxes
  • We do not ship to Freight Forwarders
  • We are unable to ship to multiple addresses in one order

ORDER PROCESSING AND DELIVERY TIMELINES

Orders are processed within 24-48 hours, Monday through Friday. Express orders are processed the same day if the order is received prior to 12:00 PM EST, Monday through Friday, excluding federal holidays and weekends. 

Laura Mercier’s order process is automated to distribute products quickly and accurately (or efficiently). We apologize, but once your order has been placed it cannot be modified or canceled. For more information on returns, please visit our Returns section.

SHIPPING METHODS AND COSTS

  • Standard Shipping (3-10 business days): CAD$10.00
  • Express Shipping (2-3 business days): CAD$15.00
Some shipping methods may be unavailable in checkout due to shipping restrictions on the items in your bag or your selected shipping address.

 

We are committed to providing quality products to our customers. If you receive products from lauramercier.ca that do not meet your expectations, simply return the gently used products within 30 days of receipt. At this time, we are unable to offer exchanges. Items purchased on lauramercier.ca cannot be returned or exchanged at retailers that sell Laura Mercier Cosmetics.

When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for refund.

In order to initiate a refund please contact Customer Care at customercare@lauramercier.ca or by phone at 1 (866) 271-6363.

Credit will be issued to the original form of payment for the amount of the item plus sales tax. All eGift card refunds will be processed to a new eGift card that will be sent to the customer’s original email. Shipping and handling charges are not included in refunds. You will receive a Return Confirmation Email once your refund has been processed.

PLEASE NOTE: Only items purchased on lauramercier.ca will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.

 

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