Need Help?

If you have any questions or need help with your account, you may Contact Us to assist you.

Customer Care

EMAIL US:

customercare@lauramercier.ca

CALL US:

1-866-271-6363

HOURS:

Monday–Friday: 8am–9pm EST

Please note Customer Service is closed or may have abbreviated hours for the following holidays: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, and Christmas Day. Additional federal holiday closures may also apply.

Afterpay FAQs

What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in 4 equal payments made every 2 weeks without any interest.

How do I use Afterpay?

Just shop lauramercier.ca and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or MasterCard ONLY). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order — it’s that easy! Please note: Gift card payment is not combinable with this service.

Where can I use Afterpay?

Afterpay can only be used on purchases made on lauramercier.ca.

Can I use Afterpay if I’m an international customer?

Afterpay is only offered to customers who have a Canada billing address, Canada shipping address, a Canada Visa or Mastercard (credit or debit card), and a Canada mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. The remaining 3 payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping timeframes like any order from lauramercier.ca. Free standard shipping is available for orders over $35. Please visit our Shipping Policy for more information.

Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your bag value must be between $35 and $2,000 to use Afterpay on lauramercier.ca.

What products are not eligible for Afterpay?

Gift cards cannot be purchased using Afterpay and Auto Delivery subscriptions will not be eligible for Afterpay.

How do I return an item purchased with Afterpay?

Any order paid for with Afterpay can be returned within our 60-day Return Policy. Please view our Return Policy for more information.

Where can I find out more about Afterpay?

Please visit the Afterpay website here a comprehensive list of FAQs. You can check out Afterpay’s Privacy here. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 833-386-0210 or use the contact form found  here.

BACK TO THE TOP

Need Help?

If you have any questions or need help with your account, you may Contact Us to assist you.

Customer Care

EMAIL US:

customercare@lauramercier.ca

CALL US:

1-866-271-6363

HOURS:

Monday–Friday: 8am–9pm EST

Please note Customer Service is closed or may have abbreviated hours for the following holidays: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, and Christmas Day. Additional federal holiday closures may also apply.